Refund policy

Refund & Return Policy

Last Updated: October 23, 2026

At AERIVO, customer satisfaction is important to us. We want you to feel confident shopping with us, which is why we've established a clear and straightforward return and refund policy.

If you experience an issue with your order, our support team is here to help.

1. Returns & Eligibility

We accept return requests within 14 days of receiving your order for eligible products.

To qualify for a change-of-mind return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging with all included accessories and components.

  • Proof of purchase or an order number is required.

  • A return request must be submitted and approved before the item is shipped back.

To begin a return, please contact us at aerivodw@gmail.comΒ with your order number and reason for the return.

Once your return is approved, we will provide the appropriate return address and instructions. Please ship your return within 7 days of receiving those instructions.

Please do not send items back to the address printed on your original shipping label without contacting us first.

2. Damaged, Defective or Incorrect Items

We carefully work with our fulfillment partners to deliver products in good condition.

If your AERIVO Shoe Dryer/Warmer arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Include the following information:

  • Your order number

  • A brief description of the issue

  • Clear photographs or videos showing the defect, damage, or incorrect item

Once your claim has been reviewed and confirmed, we will offer an appropriate solution, such as a replacement or refund, at no additional cost.

In many cases, a return will not be necessary for verified defective or damaged items. If a return is required, we will provide instructions and cover reasonable return shipping costs.

We encourage customers to report issues promptly so they can be resolved as efficiently as possible. This reporting recommendation does not limit any rights provided by applicable consumer protection laws.

3. Lost or Missing Packages

If your package has not arrived by the estimated delivery date, please contact us so we can help investigate.

For packages with no tracking updates, a lost-package investigation may require approximately 7–10 days beyond the estimated delivery date, depending on the shipping carrier.

If the package is confirmed lost in transit, we will arrange a replacement or refund at no additional cost.

Please note that delivery estimates may vary depending on the destination and shipping carrier. Your legal rights regarding delayed or undelivered orders remain unaffected.

4. Change-of-Mind Returns

We understand that sometimes a purchase may not be the right fit.

If you decide you no longer want your order, you may request a return within 14 days of delivery, provided the item meets the eligibility requirements outlined above.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable unless required by applicable law.

  • Products must be unused, complete, and returned in their original packaging.

  • A refund will be processed after the returned item has been received and inspected.

Return locations may vary and may be international. We will provide the applicable return address before you ship your return. International return shipping costs may be substantial.

Products showing signs of use, misuse, accidental damage after delivery, or missing components may not qualify for voluntary change-of-mind returns.

These conditions do not affect your statutory rights concerning defective or misrepresented products.

5. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • We aim to process approved refunds within 5–10 business days.

  • Your bank or payment provider may require additional time to display the refund.

For approved defective, damaged, incorrect, or lost-order claims, refunds may be processed without requiring a physical return.

If you have not received your approved refund after the expected processing period, please contact our support team.

6. Exchanges & Replacements

We offer replacements for products that arrive damaged, defective, or incorrect.

If you receive a product with an issue, please contact us with your order details and supporting photos or videos.

For change-of-mind exchanges, please contact our team to discuss available options. Any such exchange is subject to return eligibility and product availability.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery in accordance with this policy.

8. Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights or remedies available under applicable laws.

Where applicable consumer protection laws provide additional cancellation, refund, warranty, or return rights, those laws will take precedence over our store policy.

9. Contact Us

For return requests, refunds, damaged orders, or other purchase-related concerns, please reach out to our customer support team.

Email: aerivodw@gmail.com

Store: AERIVO

Website: shopaerivo.com

Please include your order number when contacting us so we can assist you efficiently.

Thank you for choosing AERIVO. We're committed to helping you enjoy a comfortable and reliable shopping experience.